Privacy Policy

1. Who We Are

Avantis Solution Financière Inc. ("Avantis", "we", "our") is a financial advisory firm incorporated in Quebec, operating within the Sun Life of Canada network. We are regulated by the Autorité des marchés financiers (AMF). Our registered address is in Montreal, Quebec, Canada.

This Privacy Policy applies to all personal information collected through our website avantisfs.ca, our contact forms, and any direct communications with our team.

2. Privacy Officer

In accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25 / Bill 64), we have designated a Privacy Officer responsible for the protection of personal information within our organization.

3. What Personal Information We Collect

We may collect the following categories of personal information:

• Identification information: first name, last name
• Contact information: email address, phone number
• Service inquiry information: the service you are interested in, your message
• Technical information: anonymized analytics data (page views, general geographic region, device type) — no personally identifiable information is collected through our analytics

We do not collect sensitive personal information such as financial account numbers, Social Insurance Numbers, health information, or payment card details through our website.

4. How We Collect Personal Information

We collect personal information through:

• The contact form on our website (name, email, phone, service interest, message)
• Direct email communications you initiate with us
• Phone calls you make to our office
• Anonymous website analytics (Cloudflare Web Analytics — cookieless, no personal data)

5. Why We Collect Your Personal Information

We collect and use your personal information for the following purposes:

• To respond to your inquiry or consultation request
• To provide financial advisory services if you become a client
• To comply with our regulatory obligations under the AMF
• To improve our website and services through anonymized analytics
• To send you relevant information you have requested

We will not use your personal information for purposes other than those listed above without your explicit prior consent.

6. Legal Basis for Processing

Under Quebec Law 25, we process your personal information on the following legal bases:

• Your consent: when you submit our contact form, you consent to us using your information to respond to your inquiry
• Contractual necessity: if you become a client, to deliver the services you have requested
• Legal obligation: to comply with AMF regulatory requirements and applicable financial services legislation
• Legitimate interest: to improve our services through anonymized, aggregated analytics

7. Who We Share Your Information With

We do not sell your personal information. We may share it with:

• Sun Life of Canada: as required for the delivery of insurance and investment products, subject to Sun Life's privacy policy
• Formspree Inc.: our contact form processor, which stores form submissions on servers located in the United States. By submitting our contact form, you consent to this cross-border transfer. Formspree is bound by their Privacy Policy
• Legal and regulatory authorities: when required by law or regulation
• Professional advisors: lawyers, accountants, with appropriate confidentiality obligations

8. How Long We Keep Your Information

• Contact form inquiries: 2 years from the date of submission, or as long as required to fulfill your request
• Client files: 7 years after the end of the client relationship, as required by AMF regulations
• Email communications: 2 years from the date of last communication
• Analytics data: anonymized, aggregated — retained by Cloudflare per their data retention policy (no personally identifiable data is retained)

9. Your Rights Under Law 25

As a Quebec resident, you have the following rights regarding your personal information:

• Right of access: request a copy of the personal information we hold about you
• Right to correction: request that we correct inaccurate or incomplete information
• Right to deletion: request that we delete your personal information (subject to our legal retention obligations)
• Right to withdraw consent: withdraw your consent to processing at any time
• Right to data portability: receive your personal information in a structured, commonly used format
• Right to lodge a complaint: file a complaint with the Commission d'accès à l'information (CAI) at cai.gouv.qc.ca

To exercise any of these rights, contact our Privacy Officer at privacy@avantisfs.ca. We will respond within 30 days of receiving your request.

10. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption (TLS) for all data in transit. Access to personal information within our organization is restricted to authorized personnel only.

11. Cookies and Tracking Technologies

Our website does not use cookies for tracking or advertising purposes. The only analytics we use (Cloudflare Web Analytics) is cookieless and does not track individual users. We will notify you and seek your consent before implementing any cookie-based technology.